![]() I have subsequently been able to launch PowerPoint and Excel and they work without any activation messages. It went through the sign-in process again, and this time, Word reopened, but without any "you must activate" message. I took a moment to remind myself that it's just software and then took a couple of calming deep breaths. The screen image below shows that I have one install (because I finally do), but when I got to this screen originally, the install count showed zero. This time, rather than downloading and installing Office 2016 for Mac from the Install Office button on my receipt, I went back to the link Paris provided, at /myaccount/ and hit that install button. When it comes to installing Office 2016 on the Mac, at least I'll always have Paris. Please click the "Close" button on the top right of the chat window to tell us how we did today. MS (clearly not Paris H): Thank you for chatting with us. Paris H: Thanks again for chatting with us at the Microsoft Store, we appreciate your business! Paris H: Okay, excellent and if you have troubles you can contact us back at anytime. Right after telling me that removing 2.ist appeared to be a sound strategy, I was dismissed and my celebrity Paris H experience was at an end: plist file to remove wasn't something she could really confirm off the top of her head. I was instantly told "Yes, that appears to be correct." and I'm guessing that if ol' Paris had to look up how to uninstall Office, knowing which. plist file? Think randomly deleting INI files in your System32 folder and you get the idea.Īt this point, I'm thinking Paris H started to lose patience with me. Can you imagine run-of-the-mill Mac users digging in their Library folder? Can you imagine how bad it could be if someone deleted the wrong. Yepper, the instructions Microsoft provided for uninstalling Office were wrong. In the second stage, the instructions state "In the LaunchDaemons folder, Control+click or right-click and click Move to Trash." But, as it turns out:ĭG: The file specified in Library,, does not exist. plist files from the user's Library folder. plist file from the system Library folder and deleting an indeterminate number of. If you follow the link, you'll see it advises three stages of activity: removing the applications from the Applications folder, deleting a. The instructions weren't correct, but the link was right. ![]() This time the link was more appropriate to the problem. Paris H: Please click here for Uninstall Office 2016 for Mac Okay, so I might have been getting a little testy. How do I uninstall the brand new Office I just bought because I can't use it? So, I tried again.ĭG: No, I have Office 2016 that I need to uninstall because it won't activate. I had just bought, installed, and attempted to use Office 2016. I didn't have Office 2011 on this machine. The link was to instructions for uninstalling Office 2011. Paris H: Please click here for Uninstall Office 2011 from a Mac After all, I was still talking with Paris H., and you just don't close the window on Paris H. Given that this is a Mac and we're talking Office here, I knew in the marrow of my bones that just taking the applications out of the Applications folder and trashing them wouldn't be enough. That's got Microsoft DNA written all over it. Yep, uninstall the software I just installed and then reinstall it so that it might activate. Paris H: What I would recommend you do is uninstall and reinstall the software. It insists I sign in, and is giving me the unable to activate Office message. All I could think of was, "You are in a maze of twisty little passages, all alike." Okay, let's try this again.ĭG: It won't let me. That didn't work, because I'd already ran into the problem of opening up Word 2013. Paris H: If it is already installed, open up Word 2013 and then click on your name in the top right. So, having already installed Office 2016 and failed in activating it, I asked the obvious question:ĭG: I'm signed in, but do I need to install Office again? Should I delete it first? It turns out, there was an Install button there as well. ![]() "Click here" was a page off of /myaccount/.
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